Home / Service and leasing
Service and leasingService and leasing for Victoria Arduino machines.
Colbergcoffee selects, finances and services Victoria Arduino machines across Poland. You have one contact person at every stage.
Advice
First we get to know your venue, menu and volume. Then we suggest the equipment.
- Help choosing equipmentModel, number of groups and grinder matched to the way you work.
- Free consultationThe conversation costs nothing and puts you under no obligation.
- GrinderWe match the grinder to your machine and menu, including Mythos models.
Leasing
We help you finance the purchase through leasing. You can start working on a new machine without a large one-off outlay.
- Finance in the quoteAlong with the model and configuration, we propose a form of finance, including leasing.
Service
Repairs on site at your venue or in our workshop.
- Nationwide serviceOn-site repairs anywhere in Poland.
- Original parts onlyAfter a repair the machine works the way the manufacturer designed it.
- Replacement equipmentIf your machine breaks down, you get a replacement.
- Remote technical supportQuick help by phone.
- Flexible service planA plan matched to your venue's needs and budget.
- Send-in serviceYou can send the machine directly to our headquarters.
From the first conversation to installation.
- ConsultationYou tell us about your venue, menu and volume. No cost and no obligation.
- Selection and quoteWe propose the model, configuration and form of finance, including leasing.
- InstallationWe deliver the machine, get it ready for work and go through its operation with your team.
- AftercareService plan, phone support and replacement equipment if the machine breaks down.
Questions about buying, leasing and service.
Can I lease a machine?
Yes. We help you finance the purchase through leasing, so you can start working on a new machine without a large one-off outlay.
What happens if the machine breaks down?
First we help remotely by phone. If a repair is needed, a technician will come to your venue anywhere in Poland. We use only original parts, and if your machine breaks down we provide replacement equipment.
Do you cover all of Poland?
Yes. Our service covers the whole country. You can also send the machine directly to our headquarters.
Which model should I choose for a small specialty café?
With lower volume, the one-group E1 Prima series is a good place to start. The E1 Prima Pro has T3 Genius, PBtech, VIS and PureBrew, so it gives you full control over extraction. As volume grows, a two-group Eagle One or Black Eagle Maverick works better. The final choice depends on your menu and how many coffees you make a day.
Do you train the team to use the machine?
Yes. At installation we go through operation and daily cleaning with the people who will work on the machine. The scope of training is agreed in the quote.
Do you also advise on the grinder?
Yes. We match the grinder to your machine and menu, including models from the Mythos series. The MYG75 and MYG85 versions have an integrated gravimetric system.
Do I need a separate scale with gravimetric technology?
Not with the Black Eagle Maverick. The scale is built into the machine, and you read the weight of the espresso in the cup on the display. The Eagle One and E1 Prima Pro use VIS, which estimates the dose in grams with an algorithm, without extra components. To weigh ground coffee you will still need a scale or a gravimetric grinder, such as the Mythos MYG75 or MYG85.
How much energy does a Victoria Arduino machine use?
It depends on the model, number of groups and working hours. The manufacturer states these savings: NEO up to 29% less energy than the previous model, T3 Genius up to 37%, T.E.R.S. heat recovery 8% of total consumption. The Black Eagle Maverick uses up to 43% less energy than the Black Eagle VA388. We will prepare a specific calculation for your venue during the consultation.
Talk to an adviser.
Phone: +48 883 239 480. Or leave your details in the form.